We are partnered with a high-growth residential and commercial cleaning services organization seeking a highly motivated Operations and Project Specialist to lead day-to-day field and office operations. This role is critical to ensuring service quality, team performance, scheduling efficiency, and strong client relationships.

This is a hands-on leadership role for someone who enjoys balancing people, processes, and performance in a fast-paced environment!

Key Responsibilities

• Oversee daily operations for residential and commercial cleaning teams
• Manage scheduling, staffing, and route/fleet coordination
• Lead training, coaching, and performance management for field teams
• Conduct regular field visits and quality inspections
• Serve as a point of contact for clients and resolve service issues
• Ensure accurate timekeeping, documentation, and reporting
• Manage supplies, equipment, and company vehicles
• Support leadership with operational planning and execution
• Step in to assist teams when operational needs require

First 90 Days Expectations

• Complete required certifications and safety training
• Establish strong relationships with all assigned crews
• Implement consistent quality and service standards
• Improve timekeeping compliance and scheduling accuracy
• Build a structured coaching and performance plan for teams

Required Qualifications

• Bilingual in English and Spanish (Fluency Required)
• Strong communication skills and professional presence
• Comfortable working both in-office and in the field
• Able to engage with clients and manage field staff with confidence
• Strong business judgment and operational mindset
• Reliable transportation
• Ability to pass background check and drug screening
• Eligible to work in the United States (permanent resident or US citizen)

Skills & Traits for Success

• Strong organizational and tracking abilities
• Attention to detail with schedules, staffing, and reporting
• Comfortable giving feedback and managing performance
• Thick skin and professionalism when working with field teams
• Proficient with basic office software (Excel, scheduling systems, etc.)
• Flexible and adaptable in a fast-paced environment

Preferred Backgrounds (We Encourage Diverse Experience)

We are open to candidates from a wide range of industries, including:

• Operations Specialists
• Office Managers
• Project Coordinators / Administrators
• Schedulers / Dispatchers / Fleet Managers
• Restaurant or Hospitality Managers looking to transition careers

Why Join?

• Stable, growing company with long-term opportunity
• High-impact leadership role with the opportunity to grow into senior operational leadership
• Competitive pay + benefits, including 401k with match!

If you are organized, reliable, and communicate well, we want to hear from you! Apply now or email your resume directly to start a conversation! [email protected]

Hoxton Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.