Customer Service Representative (CSR) Analyst

Houston, TX (Onsite)
$65,000 – $75,000 + Benefits

Are you detail-driven with a passion for customer experience and operations? We’re looking for a CSR Analyst to bridge the gap between customers, sales, and internal teams — ensuring seamless order execution and exceptional service delivery.

This is a great opportunity for someone who enjoys analyzing processes, solving problems, and building strong client relationships while gaining exposure to a growing internal sales function.

What You’ll Do

Order Management & Execution

• Own the full order lifecycle from entry to delivery
• Ensure accuracy in orders, pricing, and customer data
• Monitor order status, logistics, and timelines to prevent delays

Customer & Sales Coordination

• Act as a key point of contact for customers and internal teams
• Maintain accurate customer records, forecasts, and order data
• Partner with Sales to support opportunities and next steps

Analytics & Process Improvement

• Identify trends, risks, and inefficiencies in order flow or operations
• Use data and systems to generate insights and improve performance
• Ensure compliance while enhancing overall customer experience

Problem Solving & Issue Resolution

• Investigate root causes of order or service issues
• Lead cross-functional resolution efforts
• Communicate solutions clearly and proactively to stakeholders

What You Bring

• 2–5 years of experience in customer service, order management, or sales support
• Strong analytical and problem-solving skills
• Excellent communication and relationship-building ability
• High attention to detail with strong organizational skills
• Experience with ERP/CRM systems (JD Edwards, FMIS, BI tools a plus)
• Proficiency in Microsoft Office (especially Excel, Outlook, Word)

Why Join

• Clear path into a more strategic internal sales role
• High-impact position with cross-functional exposure
• Opportunity to improve processes and drive real business outcomes
• Collaborative, fast-paced environment with growth potential

If you’re someone who enjoys connecting data, people, and processes to drive results, this role is for you.

 Apply today or message me directly to learn more.